Cookie Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
the website. Session cookies will be deleted from your computer when you close your browser.

What information do we collect?

We may collect, store and use the following kinds of personal data:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
information that you provide to us for the purpose of registering with us (including name, company, telephone number and email address); and
any other information that you choose to send to us.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use “session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

Using Your Personal Data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
administer the website; send you email notifications which you have specifically requested;
provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to our employees insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

to the extent that we are required to do so by law;

in connection with any legal proceedings or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of Your Personal Data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your Rights

You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes by email at any time.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

Privacy Statement

Contents

  1. Introduction
  2. Who we are
  3. Companies and websites within scope
  4. Collection of personal data
  5. Lawful basis for the processing of personal data
  6. Storage of personal data
  7. Security measures
  8. Your rights as a data subject
  9. Contact us
  10. Complaints

 

  1. Introduction

The security of personal data is very important to us. This document explains how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

  1. Who we are

Ernest Hawk Chartered Surveyors offer a comprehensive range of Survey and Valuation services for residential and commercial property throughout the Midlands. We have a central administrative base in Rugby, Warwickshire, and offices in Walsall and Edgbaston plus surveyors in Worcestershire, Birmingham and Leicestershire, allowing our team of dedicated and experienced Chartered Surveyors to deal with your requirements expertly and promptly, and offer you best value for money with a strong knowledge of the local area.

Ernest Hawk is regulated by RICS

Our registered office address is:

27A Clifton Road
Rugby
CV21 3PY
United Kingdom

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at adam@ernesthawk.co.uk

  1. Companies and websites within scope

The following Company and Website are within scope for this privacy notice:

Ernest Hawk Limited www.ernesthawk.co.uk

We consider this website to be UK based; see section 6 below for more information on non-EU data processing.

It includes personal data that is collected through our website, by telephone, any related social media applications.

  1. Collection of personal data

Data we may collect:

  1. Name
  2. Address
  3. Email
  4. Telephone number
  5. Utility bill
  6. N.I number
  7. Copy of Passport (employees only)
  8. DBS Check (employees only)

Personal data submitted on our website will be used for the purposes specified in this privacy notice or in relevant parts of the website.

We collect personal data from you for one or more of the following purposes:

  1. To initiate and complete commercial transactions with you, or the entity that you for the purchase of our services;
  2. To fulfil a contract that we have entered with you or with the entity that you;
  3. To manage any communication between you and us;
  4. administer the website;
  5. send you email notifications which you have specifically requested;
  6. provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

The table in Section 5 below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.

Technical information

In addition, and to ensure that each visitor to our website can use and navigate the site effectively, we collect the following:

“Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;

“Your browser type and version, time zone setting, browser plug-in types and versions;

“Operating system and platform;

“Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.

Our cookies policy, which can be viewed from the home page of each of our web site, describes how we use cookies.

In Section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.

  1. Lawful basis for the processing of personal data

The table below describes the various forms of personal data we collect and the lawful basis for processing this data. Our business architecture, accounting and systems infrastructure and compliance organisation means that all personal data is processed on common, Group-wide platforms. We have processes in place to make sure that only those people in our organisation who need to access your data can do so. Several data elements are collected for multiple purposes, as the table below shows. Some data may be shared with third parties and, where this happens, this is also identified below.

When we process on the lawful basis of legitimate interest, we apply the following test to determine whether it is appropriate:

The purpose test  is there a legitimate interest behind the processing?

Necessity test  is the processing necessary for that purpose?

Balancing test  is the legitimate interest overridden, or not, by the individuals interests, rights or freedoms?

Purpose of collection

  1. To provide you with information/ services and fulfil contracts

Details collected

  1. Name
  2. Address
  3. Email
  4. Telephone number
  5. Proof of address (where applicable)
  6. Copy of Passport (for employees only)
  7. DBS check, To provide appropriate online or email information about products and services that you have requested
  8. Contractual fulfilment

Retention Period – Maximum 8 years from the data the information is collected.

To fulfil contractual obligations under employment legislation

Contractual fulfilment

HMRC and Accountant

Telephone number

Follow-up to ensure requested information meets needs and identify further requirements

Legitimate interest

Internally only

Personal contact information as provided through website forms General mailing list

Consent

Internally only

  1. Storage of personal data

Ernest Hawk is a UK-domiciled organisation whose primary offices are in the UK.

“Our website and web applications are hosted in the EU and are accessed only by our EU-based staff.

“Our customer relationship management, marketing and accounting systems for all our businesses are either EU-based or hosted by companies participating in the EU – U.S. Privacy Shield Framework.

“We use a wide range of Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.

“Unless we specifically state otherwise all of the CSPs that we use utilise EU-located processing facilities.

“Our payment processors and banking arrangements are based in the EU and, for our US website, in the USA.

“We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the table at 5, above.

  1. Security measures

Payments are made on our website, via Paypal

We have appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects is of the highest importance. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

  1. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email adam@ernesthawk.co.uk or use the information supplied in the Contact us section below. To process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

“The right to be informed

As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice and any related communications we may send you.

“The right of access

You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

“a) The purposes of the processing

  1. b) The categories of personal data concerned
  2. c) The recipients to whom the personal data has been disclosed
  3. d) The retention period or expected retention period for that personal data
  4. e) When personal data has been collected from a third party, the source of the personal data

“If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are unfounded or excessive, we reserve the right to refuse them. If answering requests is likely to require additional time or is likely to incur unreasonable expense (which you may have to meet), we will inform you.

“The right to rectification

If you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used along with the right to restrict processing until it is corrected.

“The right to erasure (the right to be forgotten)

Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete your personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

“The right to restrict processing

You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

  1. a) The accuracy of the personal data is contested
  2. b) Processing of the personal data is unlawful
  3. c) We no longer need the personal data for processing, but the personal data is required for part of a legal process
  4. d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing

“The right to data portability

You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

“The right to object

You have the right to object to our processing of your data where;

o Processing is based on legitimate interest;

o Processing is for the purpose of direct marketing;

o Processing involves automated decision-making and profiling.

  1. Contact us

Any comments, questions or suggestions about this privacy notice or our handling of your personal data should be emailed to adam@ernesthawk.co.uk

Alternatively, you can contact us at our registered office:

GDPR Compliance Manager
27A Clifton Road
Rugby
CV21 3PY
United Kingdom

Telephone: +44 (0)1788 565701
Fax: +44 (0) 1788 536772

Our office is open 9:00 am  5:30 pm GMT, Monday to Friday.

  1. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioners Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.

 

Terms of Usage

Last revised September 2016

 

Introduction

This is the official website of Ernest Hawk Chartered Surveyors. Our website is intended to provide free information about us. By using this website you are accepting the following terms and conditions. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. We reserve the right to amend content of this website at any time.

Accessing our website

Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website

You agree not to;

Submit any information that is obscene, threatening, hateful or abusive.

Enter any but not limited to; cgi scripts, images, html code or any other part of this site is strictly prohibited

Prohibited from interfering with the site service including flooding, mailing, hacking, crashing or amending site content

Do not direct or redirect our web site and related material through any unsolicited emails to this site

Warranty Disclaimer

All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by us in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should operate the most up-to-date virus protection software at all times.

Copyright

Work originated by us from graphics, images, logos, and data to html code belongs to Ernest Hawk Limited. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without our written permission. All materials published are owned by, or are licensed to us.

Law

These Terms and Conditions and all other express terms herein contained shall be governed and construed in accordance with the laws of England.